Deleting your data

Account deletion in ClearViewCash is self-serve, immediate, and irreversible. No support ticket, no retention period, no “we’ll process your request within 30 days.” This page describes exactly what happens — it is written from the actual deletion code, not from a template.

How to delete your account

In the mobile app: Settings → Privacy → Delete account, then confirm twice.
On the web: Settings → Privacy → Delete account (sign-in required), then confirm twice.
If you can’t sign in: email support@clearviewcash.com from the email address on the account and we will verify and delete it for you.

Want a copy of your data first? Use Settings → Privacy → Export before deleting — deletion cannot be undone and we cannot recover anything for you afterward.

What happens, in order

1. Bank access is revoked. For every institution you linked, we tell Plaid to permanently invalidate the connection. Neither we nor Plaid can read your accounts through it again. If a connection was already dead (say, you removed it at the bank), that’s noted and deletion proceeds — a stuck revocation never blocks your deletion.
2. Billing stops. Any active or trialing subscription billed through Stripe (web/Android purchases) is canceled in the same operation.
3. Your data is erased. Your user record is deleted, and the database cascades that deletion through everything attached to it: linked accounts, transactions, bills, income sources, budgets, goals, payment links, spaces you own, sharing settings, comments, and notifications. This is a hard delete in the live database, not a “deactivated” flag.
4. Your login is destroyed. The authentication record (email + password hash, 2FA factors, sessions) is deleted last, which is what makes the cascade in step 3 fire.

The one thing we keep — and why

We keep a single SHA-256 hash of your email address for up to 365 days. It exists for exactly one purpose: preventing someone from deleting an account and re-signing up to claim unlimited free trials. The hash is one-way — it cannot be turned back into your email address — and it carries no name, no financial data, and no link to anything you did in the app. After the block window it has no further use.

Beyond that: routine encrypted infrastructure backups age out on our provider’s rolling schedule and are never restored into the live product, and we may retain aggregated or de-identified statistics that cannot be linked to you, as described in the Privacy Policy. Where a law requires us to keep a specific record longer, the law wins — but for a personal finance viewer, that is the rare exception, not the rule.

Two honest caveats

Apple App Store subscriptions: if you subscribed on iOS, billing is controlled by Apple, and Apple does not let developers cancel it for you. Deleting your account removes your data either way, but cancel the subscription in your Apple ID settings (Settings → Apple ID → Subscriptions) so Apple stops charging you.
Shared spaces: deleting your account deletes the spaces you own and removes your data from spaces you joined. It cannot un-see what a partner already saw, or pull back data they exported while it was shared with them.

Questions

Anything unclear, or a deletion that didn’t behave the way this page promises? Email support@clearviewcash.com. A deletion that doesn’t match this page is a bug, and we treat it like one.